GIFT BOX Q & A
How much is shipping?
FREE on all our Gift Box Range!
Where do you deliver?
We deliver our gift boxes to all of Australia! Please note Plantable Gift Cards included in the Gifting Range may require quarantine checks for WA and Tasmania at a cost. This is out of our control - so please let us know if you wish not to include this card!
How long doesn’t it take for my Gift Box be delivered?
Orders are dispatched Monday - Friday. Orders take 3-5 business days to arrive. (Remote areas may take a little longer)
Our studio is closed weekends, so please take this into consideration. All weekend orders will be sent out on the Monday. Make sure to enter the shipping address of your friend/colleague that you are sending the box to, not your own!
Absolutely! After processing your order you will receive a confirmation email with your tracking details.
Do you offer same day delivery in SA?
We are pleased to offer same day delivery to the local suburbs of Adelaide within a 10km radius (Metro) Monday - Friday. Please note while we do our best to offer this service, we can not guarantee this service to always be available. Send us an email to firstname.lastname@example.org the day before you order and we can help it arrive on the specific day.
Does the person receiving the Gift Box Need to be at the premises at delivery?
All of our Gift Boxes have Authority To Leave, this means it is the couriers choice of where the safe area may be to leave. If they are unable to find it any hidden places, the courier may have dropped it off at a local Post Office. In the unlikely event that your Gift Box cannot be located, we unfortunately cannot take any responsibility for lost or stolen packages.
Do you offer Custom Gift Boxes?
At this stage, we only offer our Pre-curated Range. However, if you wish to change/swap a few items and get creative, please contact us at email@example.com and we will do our best to accommodate your needs! (Please note some price variations may need to occur).
Can I provide a personal note in my Gift Box?
Yes of course you can! Each box comes with a complementary Gift Card by Hello Petal. These beautiful cards are plantable, and grow into daisies! Chose your card and leave a message that you would like us to write at checkout. As mentioned above, Please note Plantable Gift Cards included in the Gifting Range may require quarantine checks for WA and Tasmania at a cost. This is out of our control - so please let us know if you wish not to include this card!
How does my Gift Box appear at delivery?
All Gift Boxes are White and are offered in Mini and Large Sizing depending which box you choose. We have chosen not to add a custom design to our boxes, this way your lucky receiver can be reuse it! Each are filled with Wood Wool to held keep all your treasures in place and secured with tissue paper. Each box is individually wrapped with our Custom Ribbon and a Hello Petal Gift Card. This box is then placed inside a shipping box, so that the inner box is not damaged. We do our best to make sure your gift arrives perfectly however once it is in the couriers hands, we cannot take responsibility for any movement/damage of products.
Do you deliver to PO Boxes?
Not at this point in time.
I have an issue with my delivery? What should I do?
Email us at firstname.lastname@example.org and we will do our best to follow this up for you! Please note that on ordering any of our gift boxes you are agreeing to Authority to Leave. This means all parcels will be left at the front door or in a place the courier deems safe. Once items are left at a residence we cannot take any responsibility for parcels that go missing. It is also your responsibility to input the correct address and recipient, we cannot take any responsibility for incorrect addresses.
What's your return policy?
All our sales are Final. We don't accept any refunds or returns on our Gift Box Range. For Returns Info on our Lifestyle Products please see our Returns Policy Page.
Do you offer Corporate Gift Boxes?
Shoot us an email at email@example.com and we will be happy to design something perfect for your business!